Shipping & Returns

Shipping and Returns (UK & International)


UK Shipping:

  • Royal Mail Standard: Free, usually takes 1-3 working days.
  • Royal Mail Economy: Free, usually takes 3-5 working days.


International Shipping (Europe):

  • Airmail: 5-10 working days, not tracked.
  • International Signed for, Tracked & Track & Sign: Tracked, 5-10 working days.
  • International Courier: Economy and express options, delivery time varies. Contact number required.


International Shipping (Rest of World):

  • Usually takes 10-14 working days, contact number required.


Return and Exchange Policy:

  • Write to us ( within 14 days of receiving the package to arrange a return.
  • Unopened and unused items can be returned within 14 days.
  • Orders can be cancelled prior to delivery until 10am the next day.
  • Postage costs and item condition are the buyer's responsibility.
  • Refunds will be processed within 30 days.
  • Damaged or faulty items must be reported within 14 days for a resolution.
  • Manufacturing faults can be quickly resolved by contacting us at

Return Address: 

1 Bryant Road


BH12 5DW

Note: The policy does not affect your statutory rights.

What is the estimated delivery time?

Delivery times are influenced by product availability, geographic location of the product in inventory, your shipping destination and the courier partner's time-to-deliver in your location

How much does delivery cost?

Delivery charge varies with the product you are purchasing. We incur relatively higher shipping costs on low value items. In such cases, charging a nominal delivery charge helps to offset logistics costs.

What happens if I am out when delivery is attempted?

Your order will be delivered to the delivery address you have provided to us. If you weren’t available when the courier partner knocked at your door, two additional delivery attempts will follow on successive days.

When will the deliveries take place?

Our courier partner will try to deliver between 9:00 and 18:00. If you cannot be there at a certain hour, try to see if someone else can be at the delivery address to accept the parcel on your behalf.

How will I be notified about my order?

If you have successfully placed an order with us, we will keep you notified at different stages of the journey of your order. An e-mail or SMS will be sent once you've successfully placed your order. We'll also let you know as soon as the seller ships the item(s) to you along with the tracking number(s) for your shipment(s). You can track your orders from the “Track Order” section on our website. We’ll send another communication when your package is on its way to be delivered to your specified address.

How will the packaging look like in case of a door delivery?

We ensure highest standards of packaging norms and deliver all our products in highly standardized Carton Boxes which will enable there are no damages while handling your items.


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